Customization Guide

1. Choose the piece and its options

Open the product you want and review its description, size and available options. Select the style, size, subject count or other choices shown on that page. Personalization choices vary between products.

2. Upload a clear photograph

Use an original, well-lit image with the subject's face and defining features clearly visible. Avoid screenshots, strong filters, heavy blur and objects covering the subject. For a figurine, a photo that shows the body shape and markings helps explain the details you want captured.

Follow the file requirements shown beside the upload control. Wait for the selected photo and preview to appear before continuing. You must have the right to use the image. Please do not include identity documents, payment information or unrelated sensitive material.

3. Review every personalization detail

Add the available name, date, message and production notes, then check the spelling, punctuation, photo and selected options before adding the item to your cart. The preview helps you confirm the selected image; it is not a finished design proof.

If you want a special change or need to review a detail with us, email service@pawandash.com. Changes and any separate design confirmation must be agreed with support before production. Keep your order confirmation email and quote the order number when contacting us.

4. Production and delivery

Once payment, usable photographs and complete personalization instructions are received, allow 1 business day for handling and 2–5 business days for production. Standard shipping to the contiguous United States then takes an estimated 5–9 business days, giving an estimated total of 8–15 business days. We will contact you if we need a clearer photograph or more information.

We inspect and package the finished item, then send tracking information after dispatch. Read the Shipping Policy for cut-off times, destinations and delivery conditions.

Changes, cancellations and problems

Request changes or cancellation within 48 hours of ordering and as soon as possible. We can make them only before personalized production has begun. Incorrect details supplied by the customer and change-of-mind requests are not grounds for a personalized return after production starts. Damaged, defective or incorrectly made items remain covered by our Refund & Returns Policy.