Contact Us

For help with a photo, personalization, an existing order or a return request, email service@pawandash.com or use the form below.

Support is available Monday through Friday. We aim to reply within 1–2 business days. For an existing order, include the order number and the email used at checkout. Please do not send payment card information.

For a damaged or incorrect item, include clear photographs of the item and packaging in your email. Contact us before mailing any return so we can provide approval and the correct return instructions.

Business information

Paw & Ash is operated by DAAN FASHION JEWELRY CO., LIMITED (達岸飾品有限公司). Company registration number: 3120723. Business registration number: 73720952.

Registered office: Room 4, 16/F, Ho King Commercial Centre, 2–16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong. This is our registered office, not an authorized return destination. Please contact us before sending a return.

Customer support: service@pawandash.com